Refund And Dispute Policy
Payments are held before dispatch and released only after proof is accepted or a dispute is resolved.
Before work starts
If a job is not accepted by an operator before its dispatch window closes, Milewise cancels the payment hold where possible. Nothing is owed for unaccepted work.
After proof is submitted
Buyers may accept, reject, or dispute submitted proof. Accepted proof allows Milewise to capture the payment and create the operator payout record. Rejected proof gives the operator a revision window when appropriate.
Disputes
Milewise reviews the job brief, allowed method, required proof, timestamps, operator submission, buyer reason, and policy fit. Outcomes may include release to the operator, refund or cancellation for the buyer, a split payout, resubmission, or account action.
Subscriptions
Paid plans cover governance features such as agent keys, spend controls, audit exports, invoicing, and priority review. Subscription cancellation stops future renewal; already completed billing periods are not automatically refunded unless required by law.